Stark Bank incident

Settlement Bank communication instability

Major Vendor's status page →

Resolved after 4 hours 44 minutes, affecting API Boleto and API Boleto Payment and 1 more, on November 19, 2024.

identified Nov 19, 2024, 02:19 PM UTC

A fix was deployed and the status of the payments updated.

Started
Nov 19, 2024, 01:24 PM UTC
Resolved
Nov 19, 2024, 06:08 PM UTC
Duration
4h 44m
Detected by Pingoru
Nov 19, 2024, 01:24 PM UTC

Affected components

API BoletoAPI Boleto PaymentAPI Utility & Tax Payment

Update timeline

  1. identified Nov 19, 2024, 01:24 PM UTC

    There is instability in communication with our settlement bank. Boleto cancellations, BoletoPayments, and UtilityPayments requested today are pending, and the resolution status for yesterday's requests is delayed.

  2. identified Nov 19, 2024, 02:16 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 19, 2024, 02:19 PM UTC

    A fix was deployed and the status of the payments updated.

  4. resolved Nov 19, 2024, 06:08 PM UTC

    This incident has been resolved.

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