Stark Bank incident

Network communication Instability

Resolved after 3 days 11 hours, affecting API Corporate Card, on November 19, 2024.

identified Nov 23, 2024, 04:04 AM UTC

Mastercard's support team worked on the issue on their side and our connection was reestablished.

Started
Nov 19, 2024, 04:25 PM UTC
Resolved
Nov 23, 2024, 04:05 AM UTC
Duration
3d 11h
Detected by Pingoru
Nov 19, 2024, 04:25 PM UTC

Affected components

API Corporate Card

Update timeline

  1. investigating Nov 19, 2024, 04:26 PM UTC

    There is an incident with communication to Mastercard, causing purchase confirmations and reversals to remain pending until communication is reestablished.

  2. identified Nov 23, 2024, 04:04 AM UTC

    Mastercard's support team worked on the issue on their side and our connection was reestablished.

  3. resolved Nov 23, 2024, 04:05 AM UTC

    The incident was resolved

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