Stark Bank incident

Settlement Bank communication instability

Resolved after 2 hours 45 minutes, affecting API Boleto and API Boleto Payment and 1 more, on February 4, 2025.

investigating Feb 04, 2025, 12:49 PM UTC

There has been an instability in the communication with our settlement bank, which affected ChargePayments, TaxPayments, DarfPayments and Boleto cancelation requests scheduled for the 4rth of Feburary. Our team is already working to resolve the problem and restore the service as quickly as possible.

Started
Feb 04, 2025, 12:49 PM UTC
Resolved
Feb 04, 2025, 03:35 PM UTC
Duration
2h 45m
Detected by Pingoru
Feb 04, 2025, 12:49 PM UTC

Affected components

API BoletoAPI Boleto PaymentAPI Utility & Tax Payment

Update timeline

  1. investigating Feb 04, 2025, 12:49 PM UTC

    There has been an instability in the communication with our settlement bank, which affected ChargePayments, TaxPayments, DarfPayments and Boleto cancelation requests scheduled for the 4rth of Feburary. Our team is already working to resolve the problem and restore the service as quickly as possible.

  2. resolved Feb 04, 2025, 03:35 PM UTC

    This incident has been resolved.

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