Stark Bank incident

Settlement Bank communication instability

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Resolved after 1 hour 10 minutes, affecting API Boleto and API Boleto Payment and 1 more, on April 11, 2025.

investigating Apr 11, 2025, 10:29 AM UTC

There is an instability in the communication with our settlement bank. The resolution status for yesterday’s boleto cancellations, boleto payments, and utility payments is delayed.

Started
Apr 11, 2025, 10:29 AM UTC
Resolved
Apr 11, 2025, 11:39 AM UTC
Duration
1h 10m
Detected by Pingoru
Apr 11, 2025, 10:29 AM UTC

Affected components

API BoletoAPI Boleto PaymentAPI Utility & Tax Payment

Update timeline

  1. investigating Apr 11, 2025, 10:29 AM UTC

    There is an instability in the communication with our settlement bank. The resolution status for yesterday’s boleto cancellations, boleto payments, and utility payments is delayed.

  2. resolved Apr 11, 2025, 11:39 AM UTC

    This incident has been resolved.

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