Standard Bank incident
Mobile Banking App , Internet Banking and ATM not available
Resolved after 2 hours 52 minutes, affecting App Login and Internet Banking Login, on May 2, 2021.
We identified a hardware issue that impacted our Mobile App, Internet Banking and ATMs. The issue has now been resolved and services across all banking channels are now fully restored. We apologise for the frustration that such disruptions cause you
Affected components
Update timeline
- identified May 02, 2021, 09:13 AM UTC
We are working urgently to resolve the technical issues you may be experiencing while trying to transact on our Mobile Banking App, Internet Banking and ATMs. Please use Cellphone banking (*120*2345# ) in the interim. We apologise for any inconvenience caused.
- identified May 02, 2021, 10:33 AM UTC
We are still working urgently to resolve the technical issues you may are experiencing while trying to transact on our Mobile Banking App, Internet Banking. ATM's and Point of Sale services are fully restored. Please use Cellphone banking (*120*2345# ) in the interim. We apologise for any inconvenience caused.
- identified May 02, 2021, 12:04 PM UTC
We identified a hardware issue that impacted our Mobile App, Internet Banking and ATMs. The issue has now been resolved and services across all banking channels are now fully restored. We apologise for the frustration that such disruptions cause you
- resolved May 02, 2021, 12:05 PM UTC
This incident has been resolved.
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