Standard Bank incident
IT3b's (Tax Certificates) unavailable on our Digital platforms for some customers
Resolved after 6 days 21 hours, affecting Banking statement and Banking Statements, on July 7, 2021.
Customers are now able to download the IT3b tax certificates on the banking app and internet banking. We apologise for any inconvenience caused. Thank you for your patience.
Affected components
Update timeline
- identified Jul 07, 2021, 01:17 PM UTC
We are working urgently to resolve the technical issues you may be experiencing while trying to download your 2021 tax certificates (IT3b), on our Mobile banking App and Internet Banking service. We apologise for any inconvenience this has caused and will keep you updated.
- resolved Jul 14, 2021, 10:30 AM UTC
Customers are now able to download the IT3b tax certificates on the banking app and internet banking. We apologise for any inconvenience caused. Thank you for your patience.
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