Resolved after 8 hours 18 minutes, affecting App Login, on August 31, 2021.
All services on our Mobile Banking App is now fully restored. You may have experienced slow or intermittent access during the course of today. We sincerely apologise for any inconvenience this may have caused you.
Affected components
Update timeline
- identified Aug 31, 2021, 06:07 AM UTC
You may be experiencing problems while transacting on our Banking app, as some of your account tiles are currently not available. Our Internet Banking, Cellphone Banking, and all other services are still available. We are working on fixing the issue, we apologies for any inconvenience and will keep you updated.
- identified Aug 31, 2021, 07:17 AM UTC
You may be experiencing slow or intermittent responses when attempting to log into our Mobile Banking App. We are working to resolve the issue and apologise for the inconvenience it has caused. We will continue to update you.
- identified Aug 31, 2021, 11:02 AM UTC
You may still be experiencing slow or intermittent access with our Mobile Banking App, we are still working to resolve this urgently. We thank you for your patience. We apologise for any inconvenience this may have caused and will keep you updated.
- resolved Aug 31, 2021, 02:25 PM UTC
All services on our Mobile Banking App is now fully restored. You may have experienced slow or intermittent access during the course of today. We sincerely apologise for any inconvenience this may have caused you.
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