Standard Bank incident

One Time Password Slow Response

Resolved after 3 hours 59 minutes, affecting Instant Money and Instant Money and 1 more, on November 8, 2021.

resolved Nov 08, 2021, 11:35 AM UTC

The slow or intermittent disruption to the delivery of One Time Passwords has been resolved. We apologize for any inconvenience this may have caused you.

Started
Nov 08, 2021, 07:36 AM UTC
Resolved
Nov 08, 2021, 11:35 AM UTC
Duration
3h 59m
Detected by Pingoru
Nov 08, 2021, 07:36 AM UTC

Affected components

Instant MoneyInstant MoneyBuy Airtime and DataBuy Airtime and DataBuy ElectricityBuy ElectricityPlay LottoPlay Lotto

Update timeline

  1. identified Nov 08, 2021, 07:36 AM UTC

    We are currently experiencing slow, or intermittent disruption to the delivery of One Time Passwords. To complete a transaction please give it a few min before attempting the transaction again. Apologies for the inconvenience.

  2. resolved Nov 08, 2021, 11:35 AM UTC

    The slow or intermittent disruption to the delivery of One Time Passwords has been resolved. We apologize for any inconvenience this may have caused you.

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