Standard Bank incident

SMS messages delayed

Resolved after 2 hours 22 minutes, affecting Instant Money and Instant Money and 1 more, on November 23, 2021.

resolved Nov 23, 2021, 01:42 PM UTC

Online purchases OTP SMS's have been resolved. Thank you for your patience, and apologies for any inconvenience this has caused.

Started
Nov 23, 2021, 11:20 AM UTC
Resolved
Nov 23, 2021, 01:42 PM UTC
Duration
2h 22m
Detected by Pingoru
Nov 23, 2021, 11:20 AM UTC

Affected components

Instant MoneyInstant MoneyBuy Airtime and DataBuy Airtime and DataBuy ElectricityBuy ElectricityPlay LottoPlay Lotto

Update timeline

  1. identified Nov 23, 2021, 11:20 AM UTC

    You may experience delays with receiving your SMS OTP when making online purchases. Where prompted to enter a mobile number or email address to receive your OTP, please choose email as an alternative. We apologise for the inconvenience.

  2. identified Nov 23, 2021, 12:02 PM UTC

    You may experience delays with receiving your SMS OTP when making online purchases. Where prompted to enter a mobile number or email address to receive your OTP, please choose email as an alternative. We apologise for the inconvenience.

  3. resolved Nov 23, 2021, 01:42 PM UTC

    Online purchases OTP SMS's have been resolved. Thank you for your patience, and apologies for any inconvenience this has caused.

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