Standard Bank incident

Difficulty accessing Mobile Banking App and Internet Banking

Resolved after 2 hours 11 minutes, affecting App Login and Internet Banking Login, on May 23, 2023.

resolved May 23, 2023, 05:39 PM UTC

Earlier today you may have experienced difficulty when trying to access our Mobile Banking App, Internet Banking and performing card transactions. All banking services are now fully operational. We apologise for the inconvenience caused.

Started
May 23, 2023, 03:28 PM UTC
Resolved
May 23, 2023, 05:39 PM UTC
Duration
2h 11m
Detected by Pingoru
May 23, 2023, 03:28 PM UTC

Affected components

App LoginInternet Banking Login

Update timeline

  1. identified May 23, 2023, 03:28 PM UTC

    You may be experiencing difficulty when trying to access our Mobile Banking App, Internet Banking. Please use cellphone banking by dialling *120*2345# or ATMs in the interim. We are working on resolving this urgently and apologise for the inconvenience.

  2. resolved May 23, 2023, 05:39 PM UTC

    Earlier today you may have experienced difficulty when trying to access our Mobile Banking App, Internet Banking and performing card transactions. All banking services are now fully operational. We apologise for the inconvenience caused.

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