Staffbase incident

[App/Intranet] [German System / US System] - Newly created pages not appearing in studio or search

Minor Resolved View vendor source →

Staffbase experienced a minor incident on November 25, 2025 affecting Common Features, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 09:12 AM UTC
Resolved
Nov 25, 2025, 10:45 AM UTC
Duration
1h 33m
Detected by Pingoru
Nov 25, 2025, 09:12 AM UTC

Affected components

Common Features

Update timeline

  1. investigating Nov 25, 2025, 09:12 AM UTC

    Affected feature: Pages Some customers may be experiencing an issue where newly created pages do not appear in the Studio or via search. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].

  2. investigating Nov 25, 2025, 10:03 AM UTC

    We have identified that the issue impacts not only Pages but also additional features such as News, Forms, Surveys, Calendars, and other content-related functionalities. Newly created content may not appear in the Studio or via search. Our teams continue to investigate the root cause and are working to resolve the incident as quickly as possible. We will provide further updates as soon as we have more information.

  3. resolved Nov 25, 2025, 10:45 AM UTC

    This incident has been resolved. We are sorry for the trouble this has caused. Please contact us at [email protected] should you experience any further issues. We’re happy to help!

  4. postmortem Dec 11, 2025, 09:56 AM UTC

    **Summary:** As our investigation of the incident is complete, we would like to provide you with more detailed information about the incident that occurred on November 24, 2025, between 17:30 CET and November 25, 2025, 11:43 CET. **What happened:** Due to malformed documents in our system, newly created content was temporarily not appearing in Studio overview or search. The issue impacted Pages as well as other features, including News, Forms, Surveys, Calendars, and other content-related functionalities. Our team removed the affected documents and cleaned up system indexes, restoring full search and Studio functionality. **Impact:** During the incident, users were unable to locate newly created content via Studio or search. All content remained accessible through direct links or menu navigation. **Future improvements:** We are adding stricter data validation and enhanced monitoring to prevent similar issues in the future. For further inquiries or assistance, please feel free to contact us at [[email protected]](mailto:[email protected]).