Staffbase incident

[App/Intranet] [German System / US System / Asia/Pacific System] - Issues with CSV import when using commas, quotation marks, or line breaks

Minor Resolved View vendor source →

Staffbase experienced a minor incident on January 22, 2026 affecting Core API (Americas) [SLA] and Core API (Europe) [SLA] and 1 more component, lasting 7h 4m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 10:04 AM UTC
Resolved
Jan 22, 2026, 05:08 PM UTC
Duration
7h 4m
Detected by Pingoru
Jan 22, 2026, 10:04 AM UTC

Affected components

Core API (Americas) [SLA]Core API (Europe) [SLA]Core API (Asia/Pacific) [SLA]

Update timeline

  1. identified Jan 22, 2026, 10:04 AM UTC

    Affected feature: CSV Import We’re currently seeing issues with the CSV import in cases where entries include commas, quotation marks, or line breaks. These special characters can lead to incorrect or failed imports. Our teams have identified this behavior and are already working on a fix. We will continue to monitor the situation and share updates as soon as possible. We apologize for the inconvenience this may cause. If you have any questions or need support with a specific import, feel free to reach out to us at [email protected].

  2. monitoring Jan 22, 2026, 01:22 PM UTC

    A fix has been implemented to resolve the issue affecting CSV imports that included commas, quotation marks, or line breaks. Imports should now work as expected again. We will continue to monitor the behavior to ensure everything is functioning correctly. If you notice any remaining issues or need assistance, please don’t hesitate to contact our support at [email protected]

  3. resolved Jan 22, 2026, 05:08 PM UTC

    The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!