[App/Intranet] [German System] - longer loading times

Update timeline

1. investigating Feb 12, 2026, 10:10 AM UTC

   Customers may be experiencing slower performance and longer loading times on our german system. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].

2. monitoring Feb 12, 2026, 10:37 AM UTC

   We have implemented changes to resolve the issue and see performance going back to normal. We will continue to monitor the systems until we are sure the issue is fully resolved.

3. resolved Feb 12, 2026, 04:42 PM UTC

   This incident has been resolved. We are sorry for the trouble this has caused. Please contact us at [email protected] should you experience any further issues. We’re happy to help!

4. postmortem Feb 18, 2026, 03:11 PM UTC

   ## **Summary** Now that our investigation of the incident is complete, we would like to share more details about the issue that occurred between **February 12, 10:45 CET and 12:00 CET**. ## **What happened** A configuration setting that did not fully account for how memory is utilized during high-traffic periods caused our system to slow down. This alarmed our teams, who immediately worked on increasing system capacity and restoring the performance of our system. ## **Impact** During the mentioned timeframe, users on our **German system** experienced long loading times and unresponsiveness when accessing the app or intranet. This was particularly noticeable when using the **search functionality**, which may have failed to return results or timed out. ## **Future Improvements** We will explore options to introduce additional testing setups and more granular monitoring to prevent similar issues in the future. We have also permanently increased the performance of our storage infrastructure. Please contact us at [[email protected]](mailto:[email protected]) if you have any further questions or feedback regarding this topic.