Is Lunchbox Down Right Now? Live Lunchbox Status & Outages | IsDown incident
Help Desk - 3rd Party Chat is degraded
Is Lunchbox Down Right Now? Live Lunchbox Status & Outages | IsDown experienced a minor incident on April 14, 2026 affecting Customer Support Tools, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Support Tools
Update timeline
- identified Apr 14, 2026, 01:15 PM UTC
Help Desk: The AI bot for the chat feature does not currently escalate to a human agent - please refer to our 3rd party platform for an updated status below. In the meantime, please send emails to [email protected] to contact us. https://www.intercomstatus.com/us-hosting
- monitoring Apr 14, 2026, 01:40 PM UTC
A fix has been implemented by the Help Desk team and we are monitoring the results. https://www.intercomstatus.com/us-hosting
- resolved Apr 14, 2026, 02:04 PM UTC
This incident has been resolved.