Is Lunchbox Down Right Now? Live Lunchbox Status & Outages | IsDown incident
Help Desk - 3rd Party Chat is degraded
Resolved after 2 hours 34 minutes, affecting Customer Support Tools, on April 14, 2026.
A fix has been implemented by the Help Desk team and we are monitoring the results. https://www.intercomstatus.com/us-hosting
Affected components
Update timeline
- identified Apr 14, 2026, 01:15 PM UTC
Help Desk: The AI bot for the chat feature does not currently escalate to a human agent - please refer to our 3rd party platform for an updated status below. In the meantime, please send emails to [email protected] to contact us. https://www.intercomstatus.com/us-hosting
- monitoring Apr 14, 2026, 01:40 PM UTC
A fix has been implemented by the Help Desk team and we are monitoring the results. https://www.intercomstatus.com/us-hosting
- resolved Apr 14, 2026, 02:04 PM UTC
This incident has been resolved.
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