Lunchbox 2.0 - Pricing Validation Partial Outage

Update timeline

1. investigating Mar 23, 2024, 04:22 PM UTC

   We've identified an issue wherein guests are currently unable to place orders on web ordering platforms, mobile apps, and aggregation due to pricing validation errors. We are actively working on a resolution.

2. investigating Mar 23, 2024, 04:50 PM UTC

   We are continuing to investigate this incident. At this time it is recommended to disable 3rd-party ordering integrations to avoid guest confusion on site as these orders will not be injected to the POS.

3. identified Mar 23, 2024, 05:08 PM UTC

   The issue has been identified and a fix has been implemented. We are showing rapid signs of recovery of first and thrid-party order processing.

4. identified Mar 23, 2024, 05:15 PM UTC

   Further signs of recovery are showing that first-party orders are starting to successfully flow through to the POS. We continue to closely monitor that the fix is consistent across all customers and third-party marketplaces.

5. monitoring Mar 23, 2024, 05:21 PM UTC

   All services are now successfully processing orders and injecting to the POS. We continue to closely monitor system performance and confirm all systems are fully operational.

6. resolved Mar 23, 2024, 06:00 PM UTC

   This incident has been resolved. All systems fully operational.