Squiz Outage History

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Squiz had 16 outages in the last 2 years totaling 136h 55m of downtime — averaging 0.7 incidents per month.

There were 16 Squiz outages since October 15, 2025 totaling 136h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.squiz.cloud

Minor September 10, 2026

Funnelback UK - Degradation of service

Detected by Pingoru
Sep 10, 2026, 11:26 AM UTC
Resolved
Sep 10, 2026, 02:29 PM UTC
Duration
3h 2m
Affected: Search (Funnelback)
Timeline · 4 updates
  1. investigating Sep 10, 2026, 11:26 AM UTC

    We are currently seeing performance issues on for UK based Funnelback clients. Our technical teams are currently investigating the issue.

  2. investigating Sep 10, 2026, 12:05 PM UTC

    Teams are continuing to investigate the cause of this slowness.

  3. monitoring Sep 10, 2026, 12:35 PM UTC

    A fix has implemented and we are monitoring results

  4. resolved Sep 10, 2026, 02:29 PM UTC

    This incident has been resolved. Information pertaining to this incident will be available via this status page in the near future.

Read the full incident report →

Minor September 10, 2026

Emergency Maintenance - Search (Funnelback) ANZ

Detected by Pingoru
Sep 10, 2026, 01:58 AM UTC
Resolved
Sep 10, 2026, 05:21 AM UTC
Duration
3h 22m
Affected: Search (Funnelback)
Timeline · 3 updates
  1. identified Sep 10, 2026, 01:58 AM UTC

    Dear Customer, Search (Funnelback) services in the ANZ region are undergoing brief emergency maintenance between 1:30PM AEST and 3:30PM AEST. We are currently experiencing an unexpected increase in task queue times for a subset of ANZ Search (Funnelback) customers. A minor administrative access delay of under two minutes may occur during this maintenance timeframe. Date: 10th September 2026 Maintenance Window Start: 1:30PM AEST Maintenance Window End: 3:30PM AEST Expected Duration: up to 2 minutes Impact: A minor administrative access delay of under two minutes may occur during the maintenance window.

  2. monitoring Sep 10, 2026, 03:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 10, 2026, 05:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 16, 2026

UK search performance issues (resolved)

Detected by Pingoru
Jun 16, 2026, 09:56 AM UTC
Resolved
Jun 16, 2026, 10:24 AM UTC
Duration
28m
Affected: Squiz Funnelback Hosted Instances
Timeline · 3 updates
  1. investigating Jun 16, 2026, 09:56 AM UTC

    Between approximately 08:15 and 09:15 BST today we were aware of higher than normal error rates for a subset of EMEA Funnelback clients. Our engineers have isolated the issue and have taken corrective action.

  2. monitoring Jun 16, 2026, 09:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 16, 2026, 10:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 12, 2026

Unable to access Advanced Forms in the Squiz DXP

Detected by Pingoru
Mar 12, 2026, 11:50 PM UTC
Resolved
Mar 13, 2026, 01:03 AM UTC
Duration
1h 13m
Affected: Squiz SaaS Hosted Instances
Timeline · 4 updates
  1. investigating Mar 12, 2026, 11:50 PM UTC

    Customers are currently experiencing issues with accessing Advanced Forms in the DXP via the Console. Users attempting to access the service are observing HTTP502 errors and/or login forms. The incident team is currently investigating the cause.

  2. identified Mar 13, 2026, 12:15 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 13, 2026, 12:42 AM UTC

    A fix has been implemented and we have started to observe recovery. We are monitoring the roll out of the recovery and will confirm that operations are returned to normal once the process has completed.

  4. resolved Mar 13, 2026, 01:03 AM UTC

    The incident has been resolved and Advanced Forms access should be restored for all customers.

Read the full incident report →

Notice December 5, 2025

Global Outage - Cloudflare

Detected by Pingoru
Dec 05, 2025, 09:17 AM UTC
Resolved
Dec 05, 2025, 09:36 AM UTC
Duration
18m
Affected: Squiz Cloud Hosted InstancesSquiz SaaS Hosted InstancesSquiz Funnelback Hosted Instances
Timeline · 3 updates
  1. monitoring Dec 05, 2025, 09:17 AM UTC

    We are currently experiencing degraded performance for all clients using Cloudflare-backed services

  2. monitoring Dec 05, 2025, 09:18 AM UTC

    Cloudflare has announced that they have implemented a fixed and we are seeing recovery on all our services.

  3. resolved Dec 05, 2025, 09:36 AM UTC

    Cloudflare has confirmed that the issue is resolved, and we are also declaring it resolved on our end. For further details, please refer back to this page.

Read the full incident report →

Major November 20, 2025

Funnelback ANZ DXP Incident Nov 21 2025

Detected by Pingoru
Nov 20, 2025, 10:35 PM UTC
Resolved
Nov 20, 2025, 11:22 PM UTC
Duration
47m
Affected: Squiz Funnelback Hosted Instances
Timeline · 3 updates
  1. investigating Nov 20, 2025, 10:35 PM UTC

    We are currently investigating an issue affecting authentication for the Funnelback Search Admin console on POD01 (Australia). Impact: This incident is currently affecting users attempting to access https://dxp-au-admin.funnelback.squiz.cloud/. Affected Roles: Users assigned the DXP Developer role. Extended Impact: This also affects users with higher-level privileges that include Developer permissions, specifically Site Admin roles and above. Users may experience errors or be unable to log in to the Funnelback console. Standard end-user search functionality on your public websites remains operational; this is limited to the Admin interface. We are actively investigating the root cause and will provide an update shortly.

  2. identified Nov 20, 2025, 11:03 PM UTC

    Following further investigation into the access issues on POD01 (Australia), we have confirmed that general logins and access to the Funnelback Admin console (https://dxp-au-admin.funnelback.squiz.cloud/) are operational for the majority of clients. Current Observations: Login Access: The inability to log in appears to be isolated to a specific subset of client environments. We are currently working directly with the affected accounts. Feature Availability: While most clients can successfully log in, users may experience intermittent issues with specific capabilities or features within the DXP Developer and Site Admin views while we complete our remediation.

  3. resolved Nov 20, 2025, 11:22 PM UTC

    We have completed our investigation into the reported access and permissions issues affecting the Funnelback Admin console on POD01 (Australia). Our engineering team has performed comprehensive checks on the authentication infrastructure. We have confirmed that Single Sign-On (SSO) services and DXP User Role assignments are functioning as intended. No platform-wide remediation was required. All users with the correct role assignments (DXP Developer, Site Admin, and above) can access the console as normal.

Read the full incident report →

Major November 18, 2025

Global CDN Outage

Detected by Pingoru
Nov 18, 2025, 12:13 PM UTC
Resolved
Nov 18, 2025, 07:50 PM UTC
Duration
7h 36m
Affected: Squiz Cloud Hosted InstancesSquiz SaaS Hosted InstancesSquiz Funnelback Hosted InstancesSquiz Edge
Timeline · 6 updates
  1. investigating Nov 18, 2025, 12:13 PM UTC

    We are currently investigating the issue.

  2. investigating Nov 18, 2025, 12:42 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 18, 2025, 02:27 PM UTC

    We are seeing recovery across many sites but we are seeing periodic issues still. We’re monitoring the situation and are in communication with Cloudflare.

  4. monitoring Nov 18, 2025, 02:47 PM UTC

    A fix has been implemented and we are now monitoring the results.

  5. monitoring Nov 18, 2025, 03:54 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Nov 18, 2025, 07:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 26, 2025

Support Ticketing and Phone Issues

Detected by Pingoru
Oct 26, 2025, 01:16 AM UTC
Resolved
Oct 27, 2025, 06:39 AM UTC
Duration
1d 5h
Timeline · 3 updates
  1. investigating Oct 26, 2025, 01:16 AM UTC

    We are experiencing issues with our customer support services. Support calls may not be getting through and customers may be having issues submitting support tickets through the MySquiz portal. For any urgent issues, please email [email protected].

  2. identified Oct 26, 2025, 11:39 PM UTC

    MySquiz can now be used, any issues please let us know at [email protected]. Phone system is still having issues and we are working to resolve it as soon as possible

  3. resolved Oct 27, 2025, 06:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

AU DXP Component Issue

Detected by Pingoru
Oct 20, 2025, 05:20 AM UTC
Resolved
Oct 20, 2025, 06:12 AM UTC
Duration
51m
Affected: Squiz SaaS Hosted Instances
Timeline · 5 updates
  1. investigating Oct 20, 2025, 05:20 AM UTC

    Dear Valued Customers. We have come across an issue affecting the component services within DXP which is affecting the creation of new components using the DXP Command Line Interface. We are only noticing this in the APAC region. Our Engineers are working towards a fix to be applied as soon as possible.

  2. identified Oct 20, 2025, 05:33 AM UTC

    We have Identified the cause of this issue and are now looking into potential fixes to be applied to bring this service back into working order.

  3. identified Oct 20, 2025, 05:54 AM UTC

    Our Engineers are continuing to investigate a fix for these issues at hand to ensure that it will cover the whole issue and not lead to side affects.

  4. identified Oct 20, 2025, 06:12 AM UTC

    Our Engineers have now considered this issue now resolved. However we will remain vigilant incase of any further issues. If you believe something is still not right related to this incident then feel free to contact us on My.Squiz.Net

  5. resolved Oct 20, 2025, 06:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 17, 2025

UK Datacentre Degradation

Detected by Pingoru
Oct 17, 2025, 08:49 AM UTC
Resolved
Oct 17, 2025, 09:02 AM UTC
Duration
12m
Affected: Squiz Cloud Hosted Instances
Timeline · 4 updates
  1. investigating Oct 17, 2025, 08:49 AM UTC

    We are currently investigating an issue with our Squiz Cloud UK DC.

  2. identified Oct 17, 2025, 08:54 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 17, 2025, 08:54 AM UTC

    A fix has been implemented and we are monitoring the results

  4. resolved Oct 17, 2025, 09:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 15, 2025

Funnelback UK Service Degradation

Detected by Pingoru
Oct 15, 2025, 03:38 PM UTC
Resolved
Oct 15, 2025, 03:54 PM UTC
Duration
15m
Affected: Squiz SaaS Hosted Instances
Timeline · 3 updates
  1. investigating Oct 15, 2025, 03:38 PM UTC

    We are currently investigating an issue affecting Funnelback services for some customers in our UK datacenter

  2. monitoring Oct 15, 2025, 03:46 PM UTC

    We have identified the source of the issue and have implemented a fix and are currently monitoring the situation

  3. resolved Oct 15, 2025, 03:54 PM UTC

    This incident has been resolved

Read the full incident report →