Squarespace incident

Some Commerce features are failing to load

Minor Resolved View vendor source →

Squarespace experienced a minor incident on September 3, 2025 affecting Site Loading and Commerce, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2025, 08:39 PM UTC
Resolved
Sep 03, 2025, 11:33 PM UTC
Duration
2h 54m
Detected by Pingoru
Sep 03, 2025, 08:39 PM UTC

Affected components

Site LoadingCommerce

Update timeline

  1. investigating Sep 03, 2025, 08:39 PM UTC

    We're currently investigating an issue that is preventing some Commerce features from loading.

  2. investigating Sep 03, 2025, 09:02 PM UTC

    We're continuing to investigate an issue that is preventing some Commerce features from loading.

  3. investigating Sep 03, 2025, 09:16 PM UTC

    We're continuing to investigate an issue that is preventing some Commerce features from loading.

  4. investigating Sep 03, 2025, 09:32 PM UTC

    We're continuing to investigate an issue that is preventing some Commerce features from loading.

  5. investigating Sep 03, 2025, 10:05 PM UTC

    We have mitigated the issue that was preventing some Commerce features from loading.

  6. resolved Sep 03, 2025, 11:33 PM UTC

    This incident has been resolved.