Squarespace incident

Acuity Scheduling / 500 error

Critical Resolved View vendor source →

Squarespace experienced a critical incident on September 23, 2025, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 02:55 PM UTC
Resolved
Sep 23, 2025, 03:24 PM UTC
Duration
28m
Detected by Pingoru
Sep 23, 2025, 02:55 PM UTC

Update timeline

  1. investigating Sep 23, 2025, 02:55 PM UTC

    We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. We will provide an update as soon as possible.

  2. monitoring Sep 23, 2025, 03:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 23, 2025, 03:24 PM UTC

    The incident has been resolved.