Squarespace incident

Acuity Scheduling / Clients unable to process payments using Square

Minor Resolved View vendor source →

Squarespace experienced a minor incident on September 23, 2025 affecting Acuity Scheduling, lasting 11h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 10:30 AM UTC
Resolved
Sep 23, 2025, 10:03 PM UTC
Duration
11h 33m
Detected by Pingoru
Sep 23, 2025, 10:30 AM UTC

Affected components

Acuity Scheduling

Update timeline

  1. identified Sep 23, 2025, 08:16 PM UTC

    Customers may see error messages when processing payments while using the Square payment processor. We are currently investigating this issue.

  2. identified Sep 23, 2025, 08:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 23, 2025, 09:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 23, 2025, 10:03 PM UTC

    This incident has been resolved.