SPS Commerce experienced a critical incident on July 6, 2026 affecting Fulfillment and Document Processing and 1 more component, lasting 4h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 06, 2026, 08:25 PM UTC
We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions processing through the system. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.
- investigating Jul 06, 2026, 08:34 PM UTC
We are continuing to investigate this issue.
- identified Jul 06, 2026, 08:48 PM UTC
We are continuing to investigate the issue. The team is isolated the cause and we are working on a fix.
- monitoring Jul 06, 2026, 09:26 PM UTC
The issue was identified and a fix was implemented. Recovery of the backlog of data is in process. Any failed documents are being isolated and determined for recovery.
- monitoring Jul 06, 2026, 10:14 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 06, 2026, 10:36 PM UTC
We are continuing to process a small backlog of data, but new documents entering the system are processing normally. Any documents that failed during the outage are being assessed for recovery.
- monitoring Jul 06, 2026, 11:13 PM UTC
The backlog of data is fully processed. We continue to isolate and recover failed documents.
- resolved Jul 07, 2026, 12:33 AM UTC
This incident has been resolved.