SPS Commerce experienced a minor incident on June 18, 2026 affecting Document Processing, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Document Processing
Update timeline
- investigating Jun 18, 2026, 08:02 AM UTC
We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions processing through the system. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.
- identified Jun 18, 2026, 09:00 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 18, 2026, 09:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2026, 09:25 AM UTC
This incident has been resolved.