SPS Commerce experienced a minor incident on January 23, 2026 affecting Document Processing, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 23, 2026, 01:53 PM UTC
We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions processing through the system. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.
- monitoring Jan 23, 2026, 02:10 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 23, 2026, 02:42 PM UTC
A fix has been implemented and we are continue to monitor the results.
- monitoring Jan 23, 2026, 03:16 PM UTC
We seeing performance returning to normal and continue to monitor system performance for full recovery.
- resolved Jan 23, 2026, 03:21 PM UTC
This incident has been resolved.