SproutVideo experienced a minor incident on October 20, 2025, lasting 11h 51m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 20, 2025, 09:06 AM UTC
We are experiencing issues with encoding and loading the Sproutvideo Platform due to an ongoing incident with our Cloud Provider. We will update as soon as possible..
- identified Oct 20, 2025, 09:30 AM UTC
We are starting to see signs of recovery. There may be continued delays with specific processes, such as Automated Transcription and Video Encoding. We are continuing to work on a fix for this incident..
- monitoring Oct 20, 2025, 10:05 AM UTC
The underlying issue with our Cloud Provider is still ongoing, however our delayed processes are continuing to recover. Please stand by while we continue working towards full resolution..
- monitoring Oct 20, 2025, 10:54 AM UTC
Our service is operational and recovery continues. We will continue to monitor while our Cloud Provider continues to work towards full resolution..
- monitoring Oct 20, 2025, 01:10 PM UTC
Our Cloud Provider is still experiencing major issues, which is impacting our service. We apologize for the degraded service at this time. We are continuing to monitor the situation closely..
- resolved Oct 20, 2025, 08:58 PM UTC
This incident has been resolved..