SproutVideo Outage History

SproutVideo is up right now

Pingoru has recorded 50 incidents for SproutVideo: 30 in the last 12 months and 2 in the last 90 days.

Source: status.sproutvideo.com

50incidents recorded
30last 12 months
2last 90 days
14 minutestypical duration
Incidents per month
024AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking SproutVideo in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202620 of 720 (0%)
May 202600 of 744 (0%)
June 202621 of 720 (0%)
July 202641 of 744 (0%)
August 202600 of 744 (0%)
September 202622 of 720 (0%)
October 202600 of 515 (0%)

Incidents, newest first

Minor September 24, 2026 Email delivery delayed 1h 27m Web Application

Started Sep 24, 2026, 09:48 PM UTC· resolved Sep 24, 2026, 11:15 PM UTC

  1. investigating Sep 24, 2026, 09:48 PM UTC

    We're investigating an issue with our email delivery provider that is delaying emails sent from SproutVideo. This includes password reset emails, team member invitations, video-ready notifications, and receipts. Video uploads, playback, and the rest of the platform are not affected. We're working with our provider to restore delivery and will post an update here as soon as we have one.

  2. resolved Sep 24, 2026, 11:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 24, 2026 Email delivery delayed 1h 27m

Started Sep 24, 2026, 09:48 PM UTC· resolved Sep 24, 2026, 11:15 PM UTC

  1. investigating Sep 24, 2026, 09:48 PM UTC

    We're investigating an issue with our email delivery provider that is delaying emails sent from SproutVideo. This includes password reset emails, team member invitations, video-ready notifications, and receipts. Video uploads, playback, and the rest of the platform are not affected. We're working with our provider to restore delivery and will post an update here as soon as we have one..

  2. resolved Sep 24, 2026, 11:15 PM UTC

    This incident has been resolved..

Read the full incident report →

Major July 20, 2026 Video Encoding outage 1m Video Encoding

Started Jul 20, 2026, 02:06 PM UTC· resolved Jul 20, 2026, 02:07 PM UTC

  1. investigating Jul 20, 2026, 02:06 PM UTC

    Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service.

  2. resolved Jul 20, 2026, 02:07 PM UTC

    Video Encoding is now operational! This update was created by an automated monitoring service.

Read the full incident report →

Major July 1, 2026 Video playback issues 36m Video Playback

Started Jul 01, 2026, 08:53 PM UTC· resolved Jul 01, 2026, 09:30 PM UTC

  1. investigating Jul 01, 2026, 08:53 PM UTC

    We are currently investigating issues with video playback.

  2. identified Jul 01, 2026, 09:04 PM UTC

    We have identified the root cause of the issue and are continuing to work on a fix for this incident.

  3. monitoring Jul 01, 2026, 09:10 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jul 01, 2026, 09:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 4, 2026 Web Application outage 57s

Started Apr 04, 2026, 07:14 AM UTC· resolved Apr 04, 2026, 07:15 AM UTC

  1. investigating Apr 04, 2026, 07:14 AM UTC

    Web Application cannot be accessed at the moment. This incident was created by an automated monitoring service..

  2. resolved Apr 04, 2026, 07:15 AM UTC

    Web Application is now operational! This update was created by an automated monitoring service..

Read the full incident report →

Major December 25, 2025 Video Playback outage 3m

Started Dec 25, 2025, 04:46 PM UTC· resolved Dec 25, 2025, 04:50 PM UTC

  1. investigating Dec 25, 2025, 04:46 PM UTC

    Video Playback cannot be accessed at the moment. This incident was created by an automated monitoring service..

  2. resolved Dec 25, 2025, 04:50 PM UTC

    Video Playback is now operational! This update was created by an automated monitoring service..

Read the full incident report →

Major November 8, 2025 API outage 1m

Started Nov 08, 2025, 07:50 AM UTC· resolved Nov 08, 2025, 07:51 AM UTC

  1. investigating Nov 08, 2025, 07:50 AM UTC

    API cannot be accessed at the moment. This incident was created by an automated monitoring service..

  2. resolved Nov 08, 2025, 07:51 AM UTC

    API is now operational! This update was created by an automated monitoring service..

Read the full incident report →

Minor October 20, 2025 Degraded performance with platform 11h 51m

Started Oct 20, 2025, 09:06 AM UTC· resolved Oct 20, 2025, 08:58 PM UTC

  1. investigating Oct 20, 2025, 09:06 AM UTC

    We are experiencing issues with encoding and loading the Sproutvideo Platform due to an ongoing incident with our Cloud Provider. We will update as soon as possible..

  2. identified Oct 20, 2025, 09:30 AM UTC

    We are starting to see signs of recovery. There may be continued delays with specific processes, such as Automated Transcription and Video Encoding. We are continuing to work on a fix for this incident..

  3. monitoring Oct 20, 2025, 10:05 AM UTC

    The underlying issue with our Cloud Provider is still ongoing, however our delayed processes are continuing to recover. Please stand by while we continue working towards full resolution..

  4. monitoring Oct 20, 2025, 10:54 AM UTC

    Our service is operational and recovery continues. We will continue to monitor while our Cloud Provider continues to work towards full resolution..

  5. monitoring Oct 20, 2025, 01:10 PM UTC

    Our Cloud Provider is still experiencing major issues, which is impacting our service. We apologize for the degraded service at this time. We are continuing to monitor the situation closely..

  6. resolved Oct 20, 2025, 08:58 PM UTC

    This incident has been resolved..

Read the full incident report →