Sprinklr incident

Issue with Engagement, Compliance, and Web Share metrics

Minor Resolved View vendor source →

Sprinklr experienced a minor incident on January 14, 2026 affecting America (Prod) and America (Prod) and 1 more component, lasting 19h 29m. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2026, 08:41 AM UTC
Resolved
Jan 15, 2026, 04:11 AM UTC
Duration
19h 29m
Detected by Pingoru
Jan 14, 2026, 08:41 AM UTC

Affected components

America (Prod)America (Prod)America (Prod2)America (Prod2)America (Prod6)America (Prod6)America (Prod8)America (Prod8)EMEA (Prod3)EMEA (Prod3)

Update timeline

  1. identified Jan 14, 2026, 08:41 AM UTC

    Hi Team, We are currently observing an impact on Engagement, Compliance, and Web Share metrics across all partners. Metrics availability and processing may be delayed at this time. The issue is due to an ongoing Hardware Issue, and we are closely monitoring the progress. We will provide an update as soon as the recovery is completed or if there is any change in the situation. Thank you for your patience.

  2. identified Jan 14, 2026, 08:42 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jan 15, 2026, 04:11 AM UTC

    Hi Team, The issue impacting Engagement, Compliance, and Web Share metrics across all partners has been resolved. Metrics are now processing normally. Thank you for your patience.