Resolved after 14 days 5 hours, affecting MailPro, on July 21, 2026.
Performance is back to normal and we're monitoring closely.
Affected components
Update timeline
- investigating Jul 21, 2026, 08:38 AM UTC
We are currently investigating an issue where some MailPro licenses are inaccessible and unavailable, generating an HTTP 502 bad gateway error upon access. Sending may be impacted during this time.
- investigating Jul 21, 2026, 08:43 AM UTC
While we continue our investigation, we've disabled email sending temporarily for all licenses.
- identified Jul 21, 2026, 09:06 AM UTC
Most functionality has been restored, imports and exports are still off.
- monitoring Jul 21, 2026, 09:36 AM UTC
Service has been restored and we're monitoring the situation.
- investigating Jul 23, 2026, 07:41 AM UTC
We are currently investigating an issue with ~60 licenses where users logging in may see: The server could not process your request. Please try again later.
- monitoring Jul 23, 2026, 01:18 PM UTC
Performance is back to normal and we're monitoring closely.
- resolved Aug 04, 2026, 02:22 PM UTC
This incident has now been resolved.
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