Resolved after 5 hours 7 minutes, affecting CRM, on August 17, 2026.
**What happened** A configuration error introduced during routine server maintenance caused a fault in the web server setup, which took down all sites hosted on those servers, including the CRM platform. **Impact** CRM was completely unavailable for all customers during the incident. Customers were unable to log in or access the CRM interface. Other systems, including our API and background processing, were not affected and continued to function normally. **Resolution** Our technical team identified the source of the configuration issue and removed it, which resolved the fault. CRM service was restored shortly afterward.
Affected components
Update timeline
- investigating Aug 17, 2026, 08:13 AM UTC
Users are currently unable to access CRM this morning and will be seeing the following error: SSL handshake failed - Error code 525
- monitoring Aug 17, 2026, 08:27 AM UTC
Platform is now back online and we're monitoring closely.
- resolved Aug 17, 2026, 01:21 PM UTC
This incident has now been resolved.
- postmortem Aug 17, 2026, 01:21 PM UTC
**What happened** A configuration error introduced during routine server maintenance caused a fault in the web server setup, which took down all sites hosted on those servers, including the CRM platform. **Impact** CRM was completely unavailable for all customers during the incident. Customers were unable to log in or access the CRM interface. Other systems, including our API and background processing, were not affected and continued to function normally. **Resolution** Our technical team identified the source of the configuration issue and removed it, which resolved the fault. CRM service was restored shortly afterward.
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