Spotler incident

Integration - Connect Platform Public API Performance

Resolved after 1 day, affecting Connect, on September 14, 2026.

identified Sep 14, 2026, 02:35 PM UTC

It's been confirmed that this is only impacting one integration and a fix is still being worked on.

Started
Sep 14, 2026, 08:19 AM UTC
Resolved
Sep 15, 2026, 08:45 AM UTC
Duration
1d
Detected by Pingoru
Sep 14, 2026, 08:19 AM UTC

Affected components

Connect

Update timeline

  1. identified Sep 14, 2026, 08:19 AM UTC

    We have identified an issue with the Connect Public API and as a result, some queries may be timing out under excessive load. A hotfix is being worked on and a longer term fix is also being investigated.

  2. identified Sep 14, 2026, 02:35 PM UTC

    It's been confirmed that this is only impacting one integration and a fix is still being worked on.

  3. resolved Sep 15, 2026, 08:45 AM UTC

    This has now been resolved

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