Spotify experienced a major incident on October 2, 2020 affecting Service, lasting 1288d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2020, 06:12 PM UTC
Hello I had been using spotify with several google home devices for a few months with no problem. It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices: Harman Kardon Citation 500 Google home mini It means when I use google assistant or any other app (tunein for radio, bluetooth on the speaker..) the volume is perfectly fine and loud. When I Switch to Spotify I have to double the volume level at least to get the same output...! Harman Kardon support couldn't help me at all so I hope someone can give me a solution ? I've try unplugging the speakers, factory reset... didn't work Thank you ! PS: i'm not a native english speaker so I hope I was clear enough
- resolved Apr 12, 2024, 08:44 PM UTC
Status changed to: Not Right Now