Spotify incident

Downtime August 12th, 2026: Paid for Premium but Account Still Showing as Free

Critical Resolved View vendor source →

Spotify experienced a critical incident on August 12, 2026 affecting Service, lasting 6h 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 12:40 PM UTC
Resolved
Aug 12, 2026, 06:59 PM UTC
Duration
6h 18m
Detected by Pingoru
Aug 12, 2026, 12:40 PM UTC

Affected components

Service

Update timeline

  1. investigating Aug 12, 2026, 12:40 PM UTC

    We're seeing reports from users who have successfully paid for Premium but are still seeing their accounts on the free plan

  2. resolved Aug 12, 2026, 06:59 PM UTC

    Status changed to: Fixed