Spotify incident

"Address doesn't match" error when trying to join Family/Duo plans

Major Resolved View vendor source →

Spotify experienced a major incident on July 7, 2024 affecting Service, lasting 419d 17h. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2024, 12:44 PM UTC
Resolved
Aug 31, 2025, 06:14 AM UTC
Duration
419d 17h
Detected by Pingoru
Jul 07, 2024, 12:44 PM UTC

Affected components

Service

Update timeline

  1. investigating Jul 07, 2024, 12:44 PM UTC

    We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

  2. resolved Aug 31, 2025, 06:14 AM UTC

    Status changed to: Fixed