Spotify incident

Downtime 11.25: Account profile page fails to load

Critical Resolved View vendor source →

Spotify experienced a critical incident on November 25, 2025 affecting Service, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 05:00 PM UTC
Resolved
Nov 25, 2025, 07:32 PM UTC
Duration
2h 31m
Detected by Pingoru
Nov 25, 2025, 05:00 PM UTC

Affected components

Service

Update timeline

  1. investigating Nov 25, 2025, 05:00 PM UTC

    Hey folks, We've received some reports that users are encountering an "Oops! Something went wrong. Please try again" error when attempting to access the 'Edit personal info' page ( www.spotify.com/account/profile ). The page does not load and the error appears immediately. All other sections under Account Overview are loading normally. This is being investigated.

  2. resolved Nov 25, 2025, 07:32 PM UTC

    Status changed to: Fixed