Resolved after 10 hours 35 minutes, affecting Registration - programs and sign-ups and Website - front end CMS (Sitebuilder) and 1 more, on October 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Registration - programs and sign-upsWebsite - front end CMS (Sitebuilder)Financials - invoicing, reporting, payment processingSportsEngine Integrations APISeason Management - rostering, scheduling, location management, scoring, and statsMobile App - chat, team RSVPs, and schedulingMembers - profiles, communication, reportingMySE - user profiles, log in, account settingsAPI - legacy integrations
Update timeline
- investigating Oct 20, 2025, 09:51 AM UTC
We are currently investigating this issue.
- identified Oct 20, 2025, 10:57 AM UTC
We have identified the issue with a vendor and are working to fully restore services.
- monitoring Oct 20, 2025, 01:48 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Oct 20, 2025, 03:59 PM UTC
We are currently investigating this issue.
- monitoring Oct 20, 2025, 08:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 08:26 PM UTC
This incident has been resolved.
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