Splashtop incident

(Global & EU stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

Critical Resolved View vendor source →

Splashtop experienced a critical incident on February 26, 2026 affecting Splashtop remote desktop service (Global) and Splashtop web console (my.splashtop.com) and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2026, 10:57 AM UTC
Resolved
Feb 26, 2026, 11:51 AM UTC
Duration
54m
Detected by Pingoru
Feb 26, 2026, 10:57 AM UTC

Affected components

Splashtop remote desktop service (Global)Splashtop web console (my.splashtop.com)Splashtop remote desktop service (EU)Splashtop web console in EU (my.splashtop.eu)Mirroring360 service

Update timeline

  1. investigating Feb 26, 2026, 10:57 AM UTC

    Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

  2. identified Feb 26, 2026, 11:05 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 26, 2026, 11:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 26, 2026, 11:51 AM UTC

    This incident has been resolved.