Spendesk incident

Card transactions being declined - EEA customers

Minor Resolved View vendor source →

Spendesk experienced a minor incident on March 28, 2025 affecting Virtual Cards and Physical Cards and 1 more component, lasting 4d 20h. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2025, 11:57 AM UTC
Resolved
Apr 02, 2025, 08:32 AM UTC
Duration
4d 20h
Detected by Pingoru
Mar 28, 2025, 11:57 AM UTC

Affected components

Virtual CardsPhysical CardsSubscription Cards

Update timeline

  1. investigating Mar 28, 2025, 11:57 AM UTC

    We have identified an issue resulting in some card transaction being declined. This incident only affects card transactions by EEA customers. We are in contact with our provider, and we will provide an update as soon as it becomes available. Please accept our apologies for the inconvenience, and thank you for your patience.

  2. identified Mar 28, 2025, 05:13 PM UTC

    Our partner has identified the incident and have confirmed that the declines started on March 12, 2025. Their engineering teams have been engaged and are working to resolve it as soon as possible.

  3. resolved Apr 02, 2025, 08:32 AM UTC

    We can confirm that as of April 2nd 00:29 CET, the incident resulting in some card transaction being declined has been resolved. There have been no further declines since. We will continue to monitor and provide another update if required.