Speechmatics incident

Management Platform - Service credits applied incorrectly

Notice Resolved View vendor source →

Speechmatics experienced a notice incident on August 3, 2026 affecting Management Platform (mp.speechmatics.com), lasting 6h 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2026, 09:22 AM UTC
Resolved
Aug 03, 2026, 03:32 PM UTC
Duration
6h 9m
Detected by Pingoru
Aug 03, 2026, 09:22 AM UTC

Affected components

Management Platform (mp.speechmatics.com)

Update timeline

  1. investigating Aug 03, 2026, 09:22 AM UTC

    We are aware of an issue with service credits for July. Some customers may see larger than expected bills. Our team is working to identify the source of the issue and affected customers. We apologise for any inconvenience.

  2. identified Aug 03, 2026, 09:30 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 03, 2026, 11:25 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Aug 03, 2026, 03:32 PM UTC

    We have fixed the problem and issued refunds to the affected customers. Please email support if you still believe you are having issues. Once again, we're sorry for any inconvenience caused by this issue.