Speechmatics experienced a minor incident on April 21, 2026 affecting Realtime SaaS - EU, lasting 5h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 21, 2026, 07:45 AM UTC
We’re currently experiencing degraded performance in our RT EU region. Customers may see capacity errors. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.
- identified Apr 21, 2026, 08:50 AM UTC
The root cause has been identified and we are working on a solution.
- monitoring Apr 21, 2026, 09:29 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 21, 2026, 12:58 PM UTC
After monitoring this incident, we can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com.