Speechmatics incident

Investigating - Degraded performance

Minor Resolved View vendor source →
Started
Apr 21, 2026, 07:45 AM UTC
Resolved
Apr 21, 2026, 12:58 PM UTC
Duration
5h 13m
Detected by Pingoru
Apr 21, 2026, 07:45 AM UTC

Affected components

Realtime SaaS - EU

Update timeline

  1. investigating Apr 21, 2026, 07:45 AM UTC

    We’re currently experiencing degraded performance in our RT EU region. Customers may see capacity errors. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

  2. identified Apr 21, 2026, 08:50 AM UTC

    The root cause has been identified and we are working on a solution.

  3. monitoring Apr 21, 2026, 09:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 21, 2026, 12:58 PM UTC

    After monitoring this incident, we can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com.

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