SpectrumVoIP Outage History

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SpectrumVoIP had 11 outages in the last 2 years totaling 15h 16m of downtime, averaging 0.5 incidents per month.

There were 11 SpectrumVoIP outages since October 10, 2025 totaling 15h 16m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.spectrumvoip.com

Minor October 12, 2026

Stratus Web Portal degraded

Detected by Pingoru
Oct 12, 2026, 11:44 PM UTC
Resolved
Oct 13, 2026, 02:59 AM UTC
Duration
3h 14m
Timeline · 3 updates
  1. identified Oct 12, 2026, 11:44 PM UTC

    Web portal access is currently impaired and our engineering teams are engaged and actively troubleshooting. The issue has been identified and a fix is being implemented.

  2. monitoring Oct 13, 2026, 02:33 AM UTC

    Fix has been deployed and we're observing recoveries of associated web services. We are continuing to monitor recovery. Some users may still see intermittent errors.

  3. resolved Oct 13, 2026, 02:59 AM UTC

    All web portal services have recovered and are operating normally.

Read the full incident report →

Minor September 2, 2026

West coast audio degraded

Detected by Pingoru
Sep 02, 2026, 04:06 PM UTC
Resolved
Sep 02, 2026, 04:20 PM UTC
Duration
13m
Affected: Stratus
Timeline · 3 updates
  1. identified Sep 02, 2026, 04:06 PM UTC

    We have identified an issue affecting Stratus users in the West Coast region experiencing degraded audio quality. We are actively implementing a fix.

  2. monitoring Sep 02, 2026, 04:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 02, 2026, 04:20 PM UTC

    This incident has been resolved. Please restart your devices for restoration.

Read the full incident report →

Minor September 2, 2026

New Geoblock Whitelist Requests Limited

Detected by Pingoru
Sep 02, 2026, 02:45 PM UTC
Resolved
Sep 02, 2026, 05:58 PM UTC
Duration
3h 12m
Affected: Stratus
Timeline · 2 updates
  1. identified Sep 02, 2026, 02:45 PM UTC

    The issue has been identified and a fix is actively being worked on and will be applied to the system soon.

  2. resolved Sep 02, 2026, 05:58 PM UTC

    This incident has been resolved. Please contact support regarding registering for international agents only.

Read the full incident report →

Minor July 22, 2026

Minor service degradation - Dallas area

Detected by Pingoru
Jul 22, 2026, 09:57 PM UTC
Resolved
Jul 23, 2026, 01:42 AM UTC
Duration
3h 45m
Affected: Stratus
Timeline · 2 updates
  1. identified Jul 22, 2026, 09:57 PM UTC

    We have identified an issue resulting in minor service degradation to some users in the Dallas area. Our engineers are currently working on implementing on a fix.

  2. resolved Jul 23, 2026, 01:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2026

Toll-free number outbound call fail - Minor

Detected by Pingoru
Jul 16, 2026, 09:50 PM UTC
Resolved
Jul 16, 2026, 11:13 PM UTC
Duration
1h 22m
Affected: Stratus
Timeline · 5 updates
  1. investigating Jul 16, 2026, 09:50 PM UTC

    We are currently investigating an issue of some toll-free numbers unable to be dialed outbound. Please try the respective local number while we work on resolving this issue.

  2. investigating Jul 16, 2026, 09:50 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 16, 2026, 10:27 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 16, 2026, 10:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 16, 2026, 11:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 6, 2026

Toll-free number outbound call fail

Detected by Pingoru
Jul 06, 2026, 06:50 PM UTC
Resolved
Jul 06, 2026, 06:50 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Jul 09, 2026, 06:50 PM UTC

    Users were unable to place outbound toll-free calls, while inbound toll-free calls and other outbound calling functionality remained operational. Our engineers investigated the affected call paths, validated configurations, and implemented the necessary routing corrections. Following the changes, outbound toll-free call testing was successfully completed across multiple destinations, confirming that calls were connecting as expected. Resolution: The routing issue impacting outbound toll-free calls was corrected, and service has been fully restored. Continued monitoring confirmed normal toll-free outbound call functionality with no further issues observed.

Read the full incident report →

Minor June 23, 2026

Softphone/Portal performance degraded

Detected by Pingoru
Jun 23, 2026, 09:08 PM UTC
Resolved
Jun 23, 2026, 09:59 PM UTC
Duration
51m
Affected: Stratus
Timeline · 4 updates
  1. investigating Jun 23, 2026, 09:08 PM UTC

    We are currently investigating an issue related to degraded performance in portal, softphone, and mobile application.

  2. identified Jun 23, 2026, 09:35 PM UTC

    The issue has been identified and a fix is being implemented. Please attempt to clear your cache and cookies.

  3. monitoring Jun 23, 2026, 09:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 23, 2026, 09:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 13, 2025

Outbound Calling Disruption

Detected by Pingoru
Nov 13, 2025, 12:00 AM UTC
Resolved
Nov 13, 2025, 02:00 AM UTC
Duration
2h
Timeline · 2 updates
  1. resolved Nov 14, 2025, 09:32 PM UTC

    Service impairment affecting outbound calls on our Stratus platform.

  2. postmortem Nov 14, 2025, 09:32 PM UTC

    The issue stemmed from DNS resolution failures with our upstream provider, which disrupted connectivity on our primary trunks used for Public Switched Telephone Network \(PSTN\) termination. Inbound calls, internal communications, and other outbound non-PSTN services remained operational throughout the event. The impairment lasted approximately 2 hours, from 6:00pm CST to 8:00pm CST, and was resolved by removing dynamic DNS lookups configurations and forcing static IP-based routing, thus avoiding the intermittent NXDOMAIN \(non-existent domain\) responses causing the failures.

Read the full incident report →

Major October 13, 2025

West Coast Services Impacted

Detected by Pingoru
Oct 13, 2025, 03:04 PM UTC
Resolved
Oct 13, 2025, 03:40 PM UTC
Duration
35m
Affected: Stratus
Timeline · 4 updates
  1. investigating Oct 13, 2025, 03:33 PM UTC

    We are currently investigating a matter related to an ATT uplink at one of our co-location facilities on the west coast. This is believed to have impacted call processing and registration for some customers. Updates to follow as they become available.

  2. identified Oct 13, 2025, 03:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 13, 2025, 03:49 PM UTC

    A fix has been implemented and we are monitoring results. Please restart phones if they have persisting issues.

  4. resolved Oct 13, 2025, 03:58 PM UTC

    Services have restored. Calls are confirmed processing and registrations have returned. Please restart devices for persisting issues.

Read the full incident report →