SpectrumVoIP incident

Inbound Routing Issues and Route Update Replication Issues

Major Resolved View vendor source →

SpectrumVoIP experienced a major incident on November 28, 2025, lasting –. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2025, 02:00 PM UTC
Resolved
Nov 28, 2025, 02:00 PM UTC
Duration
–
Detected by Pingoru
Nov 28, 2025, 02:00 PM UTC

Update timeline

  1. resolved Dec 05, 2025, 09:05 PM UTC

    Our servers experienced replication-related delays across the platform, resulting in certain routing changes and system updates not being reflected in real time.

  2. postmortem Dec 05, 2025, 09:05 PM UTC

    **Overview** Late on **11-27-2025**, an automated nightly backup process did not complete as intended. This resulted in a buildup of replication-related delays across the platform. As these delays accumulated overnight, certain routing changes and system updates were not being reflected in real time. **Detection and Response** At approximately **8:15 AM on 11-28-2025**, engineering teams identified the replication behavior and began working to clear the affected processes. The team addressed the underlying backup issue, restored normal replication activity, and validated that changes were processing correctly. **Resolution** Full remediation was completed by **1:00 PM on 11-28-2025**. To reduce the likelihood of similar conditions, engineers also increased resource allocation for the backup process that initially stalled, ensuring it can complete successfully under higher-load scenarios. **Preventive Measures** * Enhanced resource capacity for the relevant automated process * Additional monitoring around replication thresholds * Review of backup workflows for further optimization