Resolved after 22 hours 22 minutes, affecting Specops Authentication and Specops Authentication (Specops Authentication — US - https://login.specopssoft.com) and 1 more, on October 20, 2025.
Our provider has closed the incident, and we have seen a return to normal delivery rates for SMS.
Affected components
Specops AuthenticationSpecops Authentication (Specops Authentication — US - https://login.specopssoft.com)Specops Authentication (Specops Authentication — EU - https://eu.login.specopssoft.com)Specops Breach ProtectionSpecops Breach Protection (Specops Breach Protection — https://breach-protection.specopssoft.com)
Update timeline
- identified Oct 20, 2025, 08:58 AM UTC
We are currently experiencing issues with SMS delivery. See Twilio status linked below for further details. We will monitor and update when the upstream issue is resolved.
- resolved Oct 21, 2025, 07:20 AM UTC
Our provider has closed the incident, and we have seen a return to normal delivery rates for SMS.
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