Sparkcentral experienced a minor incident on April 29, 2026 affecting Hootsuite Web Application, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 29, 2026, 06:58 AM UTC
We are currently investigating an issue where users are unable to assign conversations in Inbox 2.0. Users may experience failures when attempting to assign or reassign conversations within the Inbox 2.0 interface. Workaround: the mobile app is unaffected and users should be able to reassign on mobile. Our engineering team is actively investigating the issue to identify the root cause and path to resolution as soon as possible. We apologize for this inconvenience.
- resolved Apr 29, 2026, 08:01 AM UTC
This incident has been resolved. The Inbox 2.0 assignment functionality is now loading correctly for all users. We apologize for any inconvenience this may have caused.