Sparkcentral incident

Issues when switching from public to private messages in Inbox

Minor Resolved View vendor source →

Sparkcentral experienced a minor incident on January 16, 2026 affecting Hootsuite Web Application and Hootsuite Mobile Application, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2026, 08:38 PM UTC
Resolved
Jan 16, 2026, 10:51 PM UTC
Duration
2h 12m
Detected by Pingoru
Jan 16, 2026, 08:38 PM UTC

Affected components

Hootsuite Web ApplicationHootsuite Mobile Application

Update timeline

  1. investigating Jan 16, 2026, 08:38 PM UTC

    We are currently experiencing an issue when switching from public to private messages in Inbox; this includes automated direct messages for Instagram posts or reels. At this time, only public replies are available. Our team is actively investigating the issue.

  2. resolved Jan 16, 2026, 10:51 PM UTC

    We can confirm that the issue with switching from public to private messages in Inbox, including automated direct messages for Instagram posts or reels, has been resolved. Thanks for your patience while our team worked to resolve this.