Sparkcentral experienced a major incident on May 20, 2026 affecting Hootsuite Web Application and Hootsuite Mobile Application, lasting 6h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2026, 09:34 AM UTC
We are aware of an issue affecting users attempting to connect or reconnect LinkedIn accounts on Hootsuite. LinkedIn is currently experiencing internal API instability that is impacting the profile information endpoint used during the authorization process. Some authentication and re-authentication attempts for LinkedIn Profiles and LinkedIn Company Pages may fail as a result. This issue originates on LinkedIn's side. We are actively monitoring the situation and will provide updates as they become available. Thank you for your kind patience and understanding.
- resolved May 20, 2026, 04:22 PM UTC
After an extended monitoring period, we can confirm that the LinkedIn issue affecting users attempting to connect or reconnect LinkedIn accounts on Hootsuite have been resolved. Thanks for your patience.