Sparkcentral incident
Talkwalker Help Center Missing Japanese Translated Content
Sparkcentral experienced a minor incident on November 20, 2025 affecting Talkwalker Web Application, lasting 182d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 20, 2025, 09:51 PM UTC
Hey there. We are currently experiencing an issue where the Japanese-translated content in the Talkwalker Help Center is unavailable following a recent migration. Our team has identified the root cause and a full re-translation plan is in progress to restore the content as quickly as possible. Please continue to check back here for status updates. Thank you in advance for your understanding.
- identified Jan 20, 2026, 08:17 PM UTC
A full re-translation is currently underway to restore all articles. We appreciate your patience and will share updates here as content returns online.
- monitoring May 20, 2026, 04:15 PM UTC
The Japanese-translated content in the Talkwalker Help Center has been fully restored and is now available. As part of the restoration, we completed a full translation of the Help Center into Japanese — previously only portions of the site were available in Japanese. We appreciate your patience throughout this process and apologize for the extended disruption
- resolved May 22, 2026, 03:36 PM UTC
After a monitoring period, we can confirm that the Japanese-translated content in the Talkwalker Help Center has been fully restored and is now available. Thank you for your patience and understanding.