Resolved after 2 hours 27 minutes, affecting API and Email Notifications and 1 more, on November 21, 2023.
A fix has been implemented and we are monitoring the results.
Affected components
APIEmail NotificationsSchedulerVideo PlaybackVideo RecordingVideo UploadingWebhooksWeb Application
Update timeline
- identified Nov 21, 2023, 06:32 PM UTC
The billing platform we utilize is currently experiencing a system issue resulting in some customers' subscription information not loading properly. We will post updates here as soon as we have more information from the provider.
- monitoring Nov 21, 2023, 07:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 21, 2023, 09:00 PM UTC
The billing platform has implemented a fix.
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Amazon Web Services