Spark Hire incident

Windows 10 Update - Some users experiencing recording issues

Resolved after 26 days 18 hours, on March 30, 2024.

resolved Apr 25, 2024, 07:48 PM UTC

We haven't seen any additional instances of this after several weeks of monitoring.

Update timeline

investigating Mar 30, 2024, 12:56 AM UTC

Due to some recent Windows 10 updates, some users are reporting issues with video recording on Windows 10 devices using Chrome or Edge browsers. We're investigating this further and will update this status bulletin with more information as it becomes available. Users impacted by this issue should try recording on another non-Windows 10 device (e.g. mobile phone).
monitoring Apr 03, 2024, 03:51 PM UTC

We've identified a potential resolution for the issue related to Windows 10 updates and have begun rolling it out users. We will continue to monitor the issue over the next few days.
resolved Apr 25, 2024, 07:48 PM UTC

We haven't seen any additional instances of this after several weeks of monitoring.

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