SPARC Media Hub incident

Outbound Emails

Notice Resolved View vendor source →

SPARC Media Hub experienced a notice incident on March 31, 2026 affecting Main Application, lasting 4h 7m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2026, 08:50 PM UTC
Resolved
Apr 01, 2026, 12:58 AM UTC
Duration
4h 7m
Detected by Pingoru
Mar 31, 2026, 08:50 PM UTC

Affected components

Main Application

Update timeline

  1. identified Mar 31, 2026, 08:50 PM UTC

    The team have identified an issue where emails are not being sent from the SPARC platform. The team are working to implement a fix.

  2. resolved Apr 01, 2026, 12:58 AM UTC

    The SPARC team have implemented a fix for this issue. The issue was directly related to an outage with a third party provider. We apologize for the inconvenience. Emails should be sending from the SPARC Platform. Any issues, please reach out to support.