SPARC Media Hub incident

Message Latency - CA Longcodes

Resolved after 1 hour 4 minutes, affecting Texting Services, on November 21, 2022.

resolved Nov 22, 2022, 12:53 AM UTC

We are seeing messaging traffic in real time and are considering this issue now resolved. Thank you for your patience.

Started
Nov 21, 2022, 11:48 PM UTC
Resolved
Nov 22, 2022, 12:53 AM UTC
Duration
1h 4m
Detected by Pingoru
Nov 21, 2022, 11:48 PM UTC

Affected components

Texting Services

Update timeline

  1. investigating Nov 21, 2022, 11:48 PM UTC

    Our texting provider is aware of a carrier-side issue affecting message delivery on Canadian Longcode number. Relevant carrier teams have been engaged and are investigating. Thank you for your patience.

  2. monitoring Nov 22, 2022, 12:07 AM UTC

    Carrier teams have identified the issue and have implemented a fix. Message queues are clearing at this time.

  3. resolved Nov 22, 2022, 12:53 AM UTC

    We are seeing messaging traffic in real time and are considering this issue now resolved. Thank you for your patience.

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