SPARC Media Hub incident

Text Message Latency

Resolved after 3 hours 21 minutes, affecting Texting Services, on April 12, 2023.

resolved Apr 12, 2023, 08:26 PM UTC

We’ve been notified that this issue has been resolved and messages are flowing normally.

Started
Apr 12, 2023, 05:04 PM UTC
Resolved
Apr 12, 2023, 08:26 PM UTC
Duration
3h 21m
Detected by Pingoru
Apr 12, 2023, 05:04 PM UTC

Affected components

Texting Services

Update timeline

  1. investigating Apr 12, 2023, 05:04 PM UTC

    Our texting provider has been informed of an issue causing latency on message delivery with some carriers / operators by our primary Canadian Longcode aggregator. At this time we are unaware of the full impact. Relevant carrier teams are investigating. We will post additional information as it becomes available. Thank you for your patience.

  2. resolved Apr 12, 2023, 08:26 PM UTC

    We’ve been notified that this issue has been resolved and messages are flowing normally.

Your product runs on more than SPARC Media Hub

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →