SPARC Media Hub incident

Network Issues with File Uploads

Resolved after 4 hours 47 minutes, affecting Content Delivery Network and FTP Automatic Importer, on May 8, 2023.

monitoring May 08, 2023, 08:57 PM UTC

Our partner has implemented a fix, and should see normal activities with uploading files within SPARC. We will continue to monitor the situation to confirm this incident is fully resolved and will post an update soon.

Started
May 08, 2023, 07:57 PM UTC
Resolved
May 09, 2023, 12:44 AM UTC
Duration
4h 47m
Detected by Pingoru
May 08, 2023, 07:57 PM UTC

Affected components

Content Delivery NetworkFTP Automatic Importer

Update timeline

  1. investigating May 08, 2023, 07:57 PM UTC

    We've been notified of an issue with our Content Delivery Network. Our partner is currently investigating and we will provide updates as they become available. Some users may experience an error when uploading files to SPARC, specifically Commercials within the Creative Dashboard and FTP Import Feature. We apologize for any inconvenience this may cause.

  2. monitoring May 08, 2023, 08:57 PM UTC

    Our partner has implemented a fix, and should see normal activities with uploading files within SPARC. We will continue to monitor the situation to confirm this incident is fully resolved and will post an update soon.

  3. resolved May 09, 2023, 12:44 AM UTC

    This incident has been resolved.

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